Maintenance operations for your portfolio
Different properties.
The same care in every repair.
Resident communications, work order coordination and vendor management, shaped around the homes you look after. For property management companies and self-managing owners.
Single-family homesSingle-family homes
Look after the home, without fielding every call.
For self-managing owners and companies managing scattered-site rentals. Connect each resident to 24/7/365 support and each repair to the right vendor, even when your homes are miles apart.
- Resident calls, messages and photos become a clear work order.
- Dispatch follows your approved vendors, service areas and spending limits.
- Access arrangements, appointments and progress updates stay with the home.
A resident reports a leaking tap while you’re at work. Vestilla captures the details, assigns your plumber and coordinates the visit.
Multi-family homesMulti-family homes
Less coordination between units, teams and trades.
For duplexes, small apartment buildings and larger multifamily portfolios. Keep unit-level requests and building maintenance in one workflow, with a clear view of outstanding work.
- Capture the building, unit, issue and resident’s access preferences.
- Route work to the relevant approved vendor and coordinate appointments.
- Review costs, overdue jobs and items awaiting approval across your portfolio.
A heating fault in Unit 4B becomes a work order with photos, access details and a confirmed contractor visit. The resident gets the update directly.
HOAHOA
Keep shared spaces cared for and responsibilities clear.
For homeowners associations and community management companies. Give residents a consistent way to report common-area issues, while keeping association responsibilities and board-approved spending rules in view.
- Record the precise common-area location, photos and reported issue.
- Route requests using your association’s responsibility and approval rules.
- Coordinate approved service providers and retain completion and cost records.
A resident reports a broken light on a shared pathway. The job is routed under the association’s rules; private-property or unclear responsibilities go to your designated contact.
Student housingStudent housing
An easy place to ask for help, at any hour.
For student housing operators and owners of student rentals. Make reporting a repair straightforward, whether residents are between classes, sharing a home or settling in for the first time.
- Collect the building, unit or room and any photos by voice or chat.
- Coordinate access to occupied rooms and shared spaces with the resident.
- Escalate urgent or uncertain reports to your designated on-call contact.
A student messages about a broken shower after office hours. Vestilla records the location, follows your triage rules and keeps the resident informed as the repair is arranged.
Apartments / condominiumsApartments / condominiums
Connect in-home repairs with building operations.
For apartment communities, condominium managers and high-rise portfolios. Distinguish private-unit work from shared-building issues and get each request to the party responsible.
- Classify unit, common-area and building-service requests using your setup.
- Coordinate approved specialist vendors, resident access and building contacts.
- Keep the work order, conversation, before-and-after photos and final costs together.
A lobby door fault follows the building’s vendor and approval rules. A repair inside a rented condo follows the owner’s arrangements, with unclear responsibility escalated before dispatch.