Resident communications to work order closeout
Automate the maintenance front office: resident intake, work order triage, vendor dispatch, scheduling and closeout. Vestilla handles the routine coordination, with your team in control of approvals and exceptions.
Your 24/7/365 AI contact center
A tenant can report a problem or ask for a job update without waiting for office hours. Voice and chat are part of the same maintenance process, with photos and conversation records kept alongside the work order.
Talk to Vestilla, day or nightVoice support
A tenant taps the call button and speaks to Vestilla’s AI in their own words. It asks a few useful questions, so the person coming to help knows what to expect.
Help from wherever they areChat support
If they’re at work or would rather not call, tenants can type a message to the same AI assistant. A photo can help show the problem without having to find the right words for it.
They shouldn’t have to explain it twice. Whether a tenant calls or chats, their conversation stays with the job. Your team and contractor can pick up where it left off.
01 / Resident intake & triage
Day, night or holiday, tenants reach your AI contact center by voice or chat. Vestilla collects the issue, photos and access details, records the conversation and flags requests that need urgent attention.
Avery · Lakeshore House, Unit 3B
“Thanks, Avery. When did you first notice it, and is the water still running?”
02 / Vendor dispatch & scheduling
Vestilla routes work to an approved contractor, coordinates availability with the tenant and follows up for confirmation. Your spending limits and approval rules guide the job; exceptions come back to you.
A kitchen repairRivera Plumbing · Plumbing repair
Vestilla assigns the plumber automatically. They can see Avery’s photos before the visit, while you can review the expected cost.
03 / Work order closeout
Tenants receive progress updates without calling your office. Vestilla follows up with the contractor for repair notes, before-and-after photos and completion confirmation, keeping the job and cost history together.
Kitchen leak · Completed
Repair notes and before-and-after photos attached
Automation with accountability
Resident intake, work order creation, approved vendor dispatch, scheduling, reminders and status updates.
Approved vendors, spending authority and escalation contacts. Your team handles exceptions and can reassign work.
Contractors accept assignments, confirm visits and upload repair notes, before-and-after photos and final costs.
Set approved contractors, spending limits and escalation contacts before you turn on automation. Vestilla coordinates routine work within those rules. Over-budget quotes, uncertain issues and jobs without a confirmed contractor come back to you. Photos and final costs support your review; they do not replace a specialist inspection.
Bring your property list and trusted contractors. Agree tenant access, approval limits and out-of-hours escalation contacts, then introduce the service to your tenants. Keep leasing, rent collection and accounting in your existing systems; discuss any system connections with us before rollout.
The contact center can receive reports at any time. Contractor attendance depends on availability. Immediate danger should be reported to local emergency services.
Talk through your setup